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Tracking reported defects, problems and service requests is absolutely vital to
the success of any project to insure project conformance to requirements and
proper function. The Problem Report tool provides a complete solution for
tracking reported problems that could be functional defects, usage problems,
documentation issues, network issues or virtually any other type of problem.
The Problem Report tool is tightly integrated with the Test Plan Tool providing
a quick and easy way to record defects identified during testing. Problem
Reports are also included in the Specification Conformance Report showing what
requirements have been tested and may have outstanding defects remaining.
Problem Management
Because defects and other problems can
seem larger than life
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Key Features
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Track Product Version
of Problem and Version Fixed
Know that version of your
product or system the reported problem was found in, and what
version it will be or was fixed in.
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User Definable
Severity and Precise Ranking
Track problems by customizable severity levels and
real-number based rankings. |
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Customizable Problem
Categories
Define, assign and track problem types such as Data, Defect,
Usage, External, Documentation, Network and any user defined
category |
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Diagnosis,
Resolution and Work-Around Tracking
Even when the problem has not been resolved yet, track the
diagnosis and proposed solutions, and any known work-arounds. |
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History of field
changes available
View and query the changes to any problem report data field;
track history of status changes and more. |
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Export Grid Data
to Spreadsheet
Data in the main grid or history grid can be directly exported
to a spreadsheet at the click of a button. |
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Bi-Directional
Linking
Link Problem Reports to multiple files in the Document Repository, requirements, issues, tasks and other
objects in other tools |
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Automated Change
Notifications
Immediate or digest e-mail notification to subscribers when
assigned and changed |
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Field Template
Support
Create new issues from customizable
issue templates |
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Sample Screens
Problem Report Tool
Problem Detail
Test Case Result Linking to Defects |
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